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Frequently Asked Questions

Questions? Please contact our Technical Support Team: tech@laipac.com,
or Tel: 1-905-762-1228


General

1) How does the GPS system work?

2) My position is not accurate, why is that, and what can I do about it?

3) Do I require a SIM card for the locator to work?

4) What are my APN settings?

5) Will the Locator work at my location?

6) Is an Internet connection required to work with this system?

7) What warranties are provided with the locator devices?

8) I received a Low Battery warning, how long do I have before I must recharge the battery?

9) How do I access the waypoints recorded by my locator?

10) How long does it take to charge battery and how long will it last?

11) Where can I get documentation on the locators?

12) My device does not have a GPS fix, what do I do?

13) Is it possible to update the firmware in my locator?

14) Can I track using a cell phone/mobile/smartphone?

Lola

1) How do I check if My Lola is connected with the LocationNow server?

2) How do I adjust the Lola's volume?

3) How do I create a geo fence?

4) How do I adjust the g-force level for alerts?

5) Can I update the firmware in my Lola?

6) Lola shuts off after a full nights worth of charging, How can I resolve this?

7) I received a Low Battery warning, how long do I have before I must recharge the battery?

8) Where can I get documentation on the S911 LOLA?

Bracelet

1) How does the security band work?

2) How do I create a geo fence?

3) How do I adjust the g-force level for alerts?

4) Can I update the firmware in my Bracelet?

5) How do I correct a blank screen?

6) Why is the displayed time incorrect?

7) Bracelet shuts off after a full nights worth of charging, How can I resolve this?

8) I received a Low Battery warning, how long do I have before I must recharge the battery?

9) Where can I get documentation on the Bracelet Locator?

Starfinder Lite 201

1) What are the inputs for?

2) What are the outputs for?

3) What is the analog port for?

4) Where can I find instructions for the I/O ports?

5) How do I create a geo fence?

6) How do I adjust the g-force level for alerts?

7) Can I update the firmware in my Starfinder Lite 201?

8) Where can I get documentation on the Starfinder Lite 201?

Location Now.com

1) How do I set up a geo fence?

2) How do I adjust the g-force level for alerts?

3) How do I send alerts to more than one person?

4) What languages are supported?

LocationNow Suite

1) How do I reset my devices?

2) What are the system requirements?

3) How do I install the LocationNow Suite software?

Android App

1) Is there an app for Android devices?

2) I don't get alerts through my LocationNow Android app?

iOS App

1) Is there an app for iOS devices?

2) I don't get alerts through my LocationNow iOS app?

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General

Q. How does the GPS system work?
A. The GPS system consists of 24 satellites each of which transmit a coded signal specific to the individual satellite. A GPS receiver detects and decodes the signals that it receives and based on the information contained can determine its' position relative to the satellites and from there, its' location on or above the earth. A minimum of 3 satellites must be visible to obtain a position. The accuracy of the position improves as the number of visible satellites increases.

Q. My position is not accurate, why is that, and what can I do about it?
A. The accuracy of the position depends on the number of satellites that the locator device can see. If you are indoors, go outside and find a location that has a clear view of the sky. Locations such as urban canyons with large numbers of multi story buildings can also obstruct GPS signals, a clear view of the sky is necessary to get a position.

Q. Do I require a SIM card for the locator to work?
A. Yes, A SIM card is needed to access the cellular network so that the locator can report its' position to the servers monitoring it. The SIM required supports 2G GSM with GPRS service for data. A standard monthly plan with at least 10MB of data is recommended.

Q. What are my APN settings?
A. This is a URL that is needed for data communications and is provided by your service provider. Contact your service provider and ask them "What access point is my SIM card provisioned to use"?

Q. Will the Locator work at my location?
A. Yes, if there is 2G GSM and GPRS coverage in your area.

Q. Is an Internet connection required to work with this system?
A. Yes, to access the information from the locator, you need access to the LocationNow website.

Q. What warranties are provided with the locator devices?
A. The warranty period is 1 year from the date of activation of the device. Labour for repair will be at no cost to the customer during the warranty period. The warranty does not cover product failure caused by misuse by the user, applied over voltage, accidental damage or intentional un-authorized tampering with the device. Laipac's technical department will do an analysis of the RMA item and advise the customer if there will be any charges relating to the repair of the device.

Q. I received a Low Battery warning, how long do I have before I must recharge the battery?
A. You should start recharging the battery as soon as is practical. There is still some useful life in the battery, but a low battery can have trouble communicating with the cellular network, and maintaining a position fix with the GPS satellites. Recharge as soon as possible after receiving the low battery warning.

Q. How do I access the waypoints recorded by my locator?
A. Using the Location Now Website, log in, select the locator that produced the data you want, select Show On Map from the History icon and enter the dates and times to be covered. The data will be displayed in a new window as either an event log, or a map display as the user desires.

Q. How long does it take to charge battery and how long will it last?
A. The battery should be fully recharged after 3-4 hours using the charging system that is provided by the device. The battery life will depend on usage such as how frequently it reports to the server and how much it is moving around versus remaining in a single location.

Q. Where can I get documentation on the locators?
A. LocationNow main page: http://www.locationnow.com
    Laipac main page: http://www.laipac.com
    For Lola: http://www.laipac.com/lolaupdate.htm
    For Bracelet: http://www.laipac.com/braceletupdate.htm
    For SF-Lite 201: http://www.laipac.com/sflite201update.htm
    For S911 PL-V4: http://www.laipac.com/s911updatev4.htm

Q. My device does not have a GPS fix, what do I do?
A. Make sure that you are in an area with a clear view of the sky, not indoors, or underground, GPS signal strength is not very high and does not penetrate into homes or underground structures. Recharging the battery if it is low will also help.

Q. Is it possible to update the firmware in my locator?
A. Yes, the latest firmware releases are available on the Laipac.com website through updated Location Now Suite software. If the software detects an older firmware when you connect to your device, it will prompt you for permission to update the firmware on your device.

Q. Can I track using a cell phone/mobile/smartphone?
A. An Android app is available in the Play Store, an iOS app is available through Apples' App Store. Search for LocationNow to locate the app in both stores.

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Lola

Q. How do I check if My Lola is connected with the LocationNow server?
A. The GSM LED will flash once every 5 seconds to save on power. Press the call button once and the GPS and GSM LEDs will both either be flashing or solid. After a few minutes the GSM LED will go back to flashing once every 5 seconds.

Q. How do I adjust the Lola's volume?
A. The volume is set using the Location Now Suite software, the Audio section is found in the Advance menu.

Q. How do I create a geo fence?
A. Point your browser to the following URL; http://www.locationnow.com/locationnow/demo.htm and select LN SEG 08 − Geo Fence for a video on how to create a Geo Fence using the LocationNow website.

Q. How do I adjust the g-force level for alerts?
A. Point your browser to the following URL; http://www.locationnow.com/locationnow/demo.htm and select LN SEG 09 − G-Force Alert for a video on how to create G-Force based alerts using the LocationNow website.

Q. Can I update the firmware in my Lola?
A. Yes, updating the Lola's firmware requires the LocationNow Suite software. Each release of LocationNow Suite contains the most recent version of the Lola firmware. LocationNow Suite will ask permission to update the firmware if it detects that the Lola's current firmware is older than the version that it has.

Q. Lola shuts off after a full nights worth of charging, How can I resolve this?
A. Plug in the Lola and verify that the LEDs come on. Wait until the SOS Back Light turns off. If the Lola does not show anything, or if this procedure was completed and it still shuts off, contact support@laipac.com.

Q. I received a Low Battery warning, how long do I have before I must recharge the battery?
A. You should start recharging the battery as soon as is practical. There is still some useful life in the battery, but a low battery can have trouble communicating with the cellular network, and maintaining a position fix with the GPS satellites. Recharge as soon as possible after receiving the low battery warning.

Q. Where can I get documentation on the S911 LOLA?
A. Documentation on the Lola can be found at: http://www.laipac.com/lolaupdate.htm. Video tutorials are also available at http://www.locationnow.com/locationnow/demo.htm.

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Bracelet

Q. How does the security band work?
A. Once the band has been closed and initialized, the bracelet will send alert SMS (text) messages and emails to the account owner and any responders if the band is opened or cut such that the bracelet is no longer secured to its' wearer.

Q. How do I create a geo fence?
A. Point your browser to the following URL; http://www.locationnow.com/locationnow/demo.htm and select LN SEG 08 − Geo Fence for a video on how to create a Geo Fence using the LocationNow website.

Q. How do I adjust the g-force level for alerts?
A. Point your browser to the following URL; http://www.locationnow.com/locationnow/demo.htm and select LN SEG 09 − G-Force Alert for a video on how to create G-Force based alerts using the LocationNow website.

Q. Can I update the firmware in my Bracelet?
A. Yes, updating the Bracelet' s firmware requires the LocationNow Suite software. Each release of LocationNow Suite contains the most recent version of the Bracelet firmware. LocationNow Suite will ask permission to update the firmware if it detects that the Bracelet' s current firmware is older than the version that it has.

Q. How do I correct a blank screen?
A. Reset the bracelet while connected to your computer with the LocationNow Suite utility open. If the bracelet does not respond, disconnect the battery by opening the bracelet' s case and separating the front and back of the case for 30 seconds and then reconnect them. If the bracelet remains unresponsive, contact support@laipac.com.

Q. Why is the displayed time incorrect?
A. On boot up, the device will display a time that may or may not be correct. Once the locator will be able to access a time from either the GSM system or the GPS system and will update the time and time zone data to display the current time.

Q. Bracelet shuts off after a full nights worth of charging, How can I resolve this?
A. Plug in the bracelet and verify that the screen comes on. When the display is shown, power off the bracelet. The LCD will display "Charging…". Wait until the display changes to "Complete!" before trying again. If the bracelet does not show anything on the display, or if this procedure was completed and it still shuts off, contact support@laipac.com for more information.

Q. I received a Low Battery warning, how long do I have before I must recharge the battery?
A. You should start recharging the battery as soon as is practical. There is still some useful life in the battery, but a low battery can have trouble communicating with the cellular network, and maintaining a position fix with the GPS satellites. Recharge as soon as possible after receiving the low battery warning.

Q. Where can I get documentation on the Bracelet Locator?
A. Documentation on the Bracelet can be found at: http://www.laipac.com/braceletupdate.htm Video tutorials are also available at http://www.locationnow.com/locationnow/demo.htm

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Starfinder Lite 201

Q. What are the inputs for?
A. They are used for monitoring different aspects of a vehicle or system based on an on/off method. Examples include: Ignition on/off, AC on/off, gas cap open/closed, door open/closed, counting.

Q. What are the outputs for?
A. They are used for controlling different aspects of a vehicle or system based on an enable/disable method. Examples include: starter enable/disable, door locks lock/unlock.

Q. What is the analog port for?
A. It is used for recording a change or variance in a vehicle or system based on voltage level. Examples include: gas level, oil level, weight level, temperature level.

Q. Where can I find instructions for the I/O ports?
A. The detailed information outlining voltage compliances, voltage levels, installation procedures, are located www.laipac.com/sflite201update.htm

Q. How do I create a geo fence?
A. Point your browser to the following URL; http://www.locationnow.com/locationnow/demo.htm and select LN SEG 08 − Geo Fence for a video on how to create a Geo Fence using the LocationNow website.

Q. How do I adjust the g-force level for alerts?
A. Point your browser to the following URL; http://www.locationnow.com/locationnow/demo.htm and select LN SEG 09 − G-Force Alert for a video on how to create G-Force based alerts using the LocationNow website.

Q. Can I update the firmware in my Starfinder Lite 201?
A. Yes, updating the Starfinder Lite 201's firmware requires the LocationNow Suite software. Each release of LocationNow Suite contains the most recent version of the Starfinder Lite 201 firmware. LocationNow Suite will ask permission to update the firmware if it detects that the Starfinder Lite 201's current firmware is older than the version that it has.

Q. Where can I get documentation on the Starfinder Lite 201?
A. Documentation on the Starfinder Lite can be found at: http://www.laipac.com/sflite201update.htm Video tutorials are also available at http://www.locationnow.com/locationnow/demo.htm.

Location Now.com

Q. How do I set up a geo fence?
A. Point your browser to the following URL; http://www.locationnow.com/locationnow/demo.htm and select LN SEG 08 − Geo Fence for a video on how to create a Geo Fence using the LocationNow website.

Q. How do I adjust the g-force level for alerts?
A. Point your browser to the following URL; http://www.locationnow.com/locationnow/demo.htm and select LN SEG 09 − G-Force Alert for a video on how to create G-Force based alerts using the LocationNow website.

Q. How do I send alerts to more than one person?
A. Alerts can be sent to the primary account holder, and up to four responders. Email alerts require a valid and verified email address for each responder. Additionally each responder can have an SMS (text) message sent to their mobile phones; if the phone's number is supplied and LocationNow supports the service provider. (Not generally supported outside of North America at this time.)

Q. What languages are supported?
A. Currently English, French, Spanish, Chinese, Czech, Portuguese and Swedish are supported.

LocationNow Suite

Q. How do I reset my devices?
A. Lola – Press and hold the power and Talk buttons for 3 seconds then release.
    Bracelet – Press and hold the Enter and Call/Send buttons for 3 seconds then release.
    Starfinder Lite 201 – use a pen or paperclip to press the RST button on the front panel of the Starfinder Lite for 3 seconds then release.

Q. What are the system requirements?
A. A computer running the Windows/7 or Windows/8 operating systems.

Q. How do I install the LocationNow Suite software?
A. Download the LocationNow Suite from www.laipac.com on the main page. Right click on the file and select Run as Administrator, and follow the instructions.

Android App

Q. Is there an app for Android devices?
A. Yes, a free app that works like the LocationNow Website is available in the Play Store.

Q. I don't get alerts through my LocationNow Android app?
A. This is normal behaviour; the LocationNow Android App is designed for monitoring, making minor changes to the configuration and operations of your locator. It is not designed to receive alerts generated by your locator. Alerts are delivered by SMS (text) messages, and email.

iOS App

Q. Is there an app for iOS devices?
A. Yes, a free app that works like the LocationNow Website is available in the App Store.

Q. I don't get alerts through my LocationNow iOS app?
A. This is normal behaviour; the LocationNow iOS App is designed for monitoring, making minor changes to the configuration and operations of your locator. It is not designed to receive alerts generated by your locator. Alerts are delivered by SMS (text) messages, and email.

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